|
|
|
Services
OpticNet provides BPO (Business Process Outsourcing) services, call center, helpdesk, telemarketing in most of the European languages. This service was required mostly by European countries and the United States.
Usually in Romania call center services are executed within the company by the company’s own means. The growing interest of companies in Romania to operate more efficiently by improving at the same time the quality of communications services between them and their clients or business partners has gradually materialized itself into the externalization of call center servcices, contact center, helpdesk, order retrieval or telemarketing.
OpticNet has a dynamic ambitious team which offers services adapted to demands and to each company’s specific in order to externalize the call management so that our clients can focus their efforts on developping their own economic activity.
The call center services provided by OpticNet can be classified in:
INBOUND
Telesales
Information and support (helpdesk)
Messages retrieval/processing
OUTBOUND
Telesales
Telemarketing
Helpdesk
Market research
Clients’ feedback
Database creation/update
Automatic call center services:
IVR (Interactive Voice Response)
E-mail
SMS
Data collecting in digital format
Call retrieval/solving statistics, operator statistics etc.
In order to improve the call center activity there can be created hardware or software modules which would retrieve information in real time from the beneficiary’s applications and transfer them immediately at the call center in order to become available for the client who is ringing.
Other services:
-obtaining phone number in any country worldwide (the callers will type a normal or free number in the same country they are)
Language capabilities:
Romanian
English
French
German
Italian
Spanish
Portuguese
Greek
Hungarian
Commercial conditions
Services are ensured based on the contract with the confidentiality clause and the procedure of intervention.
OpticNet provides technical support and IT & C assistance for all contracted services.
|
|
Business Internet Services – Servicii prin Internet pentru Afaceri |
|
|
|
